User Agreement

USER AGREEMENT (TERMS OF SERVICE)

IE Razova Ekaterina (vozar.ge)

1. STATUS OF AGREEMENT AND SERVICES

1.1. This Agreement is a legally binding contract between IE Razova Ekaterina (hereinafter — the Contractor) and the service user (hereinafter — the Customer).
1.2. The Contractor provides agency services for the search, procurement, and organization of international logistics for goods (auto parts and accessories) to Georgia.
1.3. The Contractor is not a retail seller, does not maintain its own inventory, and acts solely as the Customer's authorized agent when interacting with foreign suppliers.

2. PAYMENT PROCEDURE AND FINANCIAL TERMS

2.1. Payment for services is made by the Customer based on an issued invoice via bank transfer to the Contractor's details.
2.2. An order is considered accepted for processing only after the full amount (100% prepayment) is credited to the Contractor's bank account, unless otherwise agreed in writing.
2.3. The payment amount includes:

• The cost of the goods as set by the foreign supplier;

• The Contractor's commission fee;

• Logistics expenses (including international shipping).

3. CUSTOMS CLEARANCE AND PERSONAL DATA

3.1. The Customer acknowledges that goods are imported into Georgia from abroad and are subject to mandatory customs control.
3.2. Data Collection: For customs clearance purposes and compliance with the Tax Code of Georgia, the Customer undertakes to provide the Contractor with accurate data:

• Full name (as stated in the ID);

• Personal Number (ID number);

• Delivery address within Georgia.

3.3. Confidentiality: The Contractor undertakes to use the provided data exclusively for customs declaration purposes and reporting to the tax authorities of Georgia in accordance with the Law of Georgia "On Personal Data Protection."

3.4. Duties: The Customer is solely responsible for exceeding duty-free import limits. Payment of any resulting customs duties is the Customer's obligation.

4. PROCUREMENT TERMS AND LIABILITY

4.1. The Contractor procures goods strictly in accordance with the part number specified in the paid invoice.
4.2. Limitation of Liability for Selection: The Contractor is not liable for the incompatibility of a part with the Customer's vehicle if the delivered item matches the ordered part number.

4.3. Delivery Territory: Logistics services are provided only within the territory of Georgia.

5. ORDER CANCELLATION AND RETURNS

5.1. A procurement order cannot be cancelled by the Customer after the Contractor has made the payment to the foreign supplier.
5.2. Returns of non-defective goods are not provided, as the purchase is made based on the Customer's individual order (instruction).
5.3. In case of manufacturing defects, the Contractor provides intermediary support in the return/exchange process through the supplier. However, the Contractor’s commission and actual transport costs incurred are non-refundable.

6. FORCE MAJEURE AND DEADLINES

6.1. Delivery times provided at the time of order are estimates. The Contractor is not liable for delays at the border, customs, or due to the fault of international carriers.
6.2. The risk of accidental loss or damage to the goods passes to the Customer at the moment of delivery at the pickup point or by a courier within Georgia.

7. FINAL PROVISIONS

7.1. All disputes are governed by the laws of Georgia.
7.2. Acceptance of this agreement is constituted by the Customer making a payment based on the invoice issued by the Contractor.